Functional KPIs track progress across specific organizational functions, like finance, sales, marketing, or human resources. Finance teams would likely monitor KPIs like return on investment and profit margin, while HR would focus on employee satisfaction and retention. Strategic KPIs are monitored at the executive level to measure the organization’s overall health. Operational KPIs as SMART … Devamını oku…
Tracks the percentage of customers who stop doing business with a company over a specific period. Ted is a Founder and Managing Partner of ClearPoint Strategy and leads the sales and marketing teams. Quality metrics, like Defect Density and Rework, measure the quality of the project’s deliverables. Lower defect density and less rework indicate higher … Devamını oku…
High retention rates are indicative of customer satisfaction and loyalty. Gross profit margin is the percentage of revenue that exceeds the cost of goods sold. A higher margin indicates a more profitable business and provides room for growth and expansion. This is the total income generated from sales of goods or services. It serves as … Devamını oku…